- General Page - Tier 2Luminis Health's mission is to enhance the health status of the people we serve by providing patients with compassionate, high quality services that will help alleviate pain, preserve health and extend life. If you have concerns about patient care or safety in our hospital please contact the Patient Relations Office at 301-552-8118 for LHDCMC and 443-481-6890 for LHAAMC to discuss those concerns.To ensure our mission Luminis Health regularly participates in a national accreditation process conducted by the Joint Commission on Accreditation for Healthcare (The Joint Commission). The Joint Commission will conduct unannounced accreditation surveys of Luminis Health to evaluate the organization's compliance with nationally established Joint Commission standards. The Joint Commission standards deal with organizational quality of care issues and the safety of the environment in which care is provided. If after working with the Patient Relations Office, you feel your care and safety issues have not been resolved, you may report patient safety concerns to The Joint Commission online or use the contact information below:The Joint Commission Fax: 630-792-5636Mail: Office of Quality and Patient SafetyThe Joint CommissionOne Renaissance BoulevardOakbrook Terrace, Illinois 60181 Joint Commission website0
- General Page - Tier 2Directivas Anticipadas en español Descargue nuestro paquete de información para directivas anticipadas en español.Prepare for the FutureWhile death is a natural part of life, many people find it hard to bring up end-of-life discussions with their loved ones and even their doctors. But it can save you and your family a lot of headaches and heartaches in the future., Support for End-of-Life IssuesIf you've been diagnosed with a life-threatening or life-limiting condition, you may need help coping emotionally. Counseling helps many people. Anne Arundel Medical Center has professionals who are trained and experienced in helping people cope with end-of-life issues.A support group can offer a chance to share your feelings and concerns with others who understand. Many people find comfort and answers through a support group.If you're in crisis, call for help now. You can call the 988 Suicide & Crisis Lifeline, available by dialing 9-8-8.The Anne Arundel County Mental Health Agency offers a Crisis Warmline 24 hours a day, seven days a week at 410-768-5522. Other hotlines and resources are available for people facing all kinds of issues. Palliative Care or Hospice?Many people don't understand the difference between palliative care and hospice. Hospice provides care and support for people who are very near the end of life, when recovery is no longer possible. Patients and their families can often benefit from hospice care at home or in a health care facility.Palliative care is for anyone with a serious illness or condition, whether or not it's life threatening. It helps you cope with living with your condition, through pain control, medication management and other support. You can benefit from palliative care while you're being treated.0
- General Page - Tier 2Last Updated: September 2023Luminis Health (“we", or “us") takes your privacy very seriously. This privacy policy describes our collection and protection of the information you provide to us during visits to luminishealth.org, aahs.org, dchweb.org (the “Site") and websites for any of our owned practices or facilities. By using the Site you agree to and consent to the collection and use of your information as described below.To understand how we may use and disclose your health information, please see our HIPAA Notice of Privacy Practices. Any conflict between this Website Privacy Policy and the HIPAA Notice Privacy Practices with respect to any Protected Health Information (as defined in the HIPAA Notice) shall be governed by the HIPAA Notice.If you do not want to us to use your information as stated in this Website Privacy Policy, please do not use our Site. Information We CollectWhen you use our Site we may collect the following information from you:Your name, comments and/or contact information if you provide feedback to us from an online survey;Your name, contact information, and credit card information if you make a donation to us online;Your name, contact information, and credit card information if you make a payment to us online (we use secure encrypted connections for this process);Your name, contact information, comments, if you register for services, schedule or request an appointment or complete any of our forms online (we use secure encrypted connections for this process);Your name and contact information if you sign up to receive newsletters or updates on job openings;Your name and contact information if you complete a health risk assessment or use online assessment tools;Your device parameters such as the type of device you are using, the date and time of your Site access, your browser type, IP address and other information related to how your device is interacting with our Site;The location of the device you are using to access our Site;Your other information as comments or questions you have provided to us.Remember, even if you provide us with your email address we will never send you an email asking for your credit card information or social security number. Anonymous Information Collected: Cookies, Third Party Tracking and AnalyticsWhen you use the Site we automatically collect and store log data and anonymous information about you and your device through cookies, web beacons and similar technologies. We use these technologies to enhance your experience on our Site. Types of log data include IP address, device types, request date/time, page requested, referral page information, user agent, referrer and error logs.We use this data to learn more about how visitors are accessing our site and which pages attract the most visitors. We also use this information to improve the information on these pages and provide more value to our visitors. We use this information to identify areas to improve upon as well as examine error data.A “cookie" is a small data file sent from a website and stored on your device to identify your device in the future and allow for an enhanced personalized user experience. A “session cookie" remains after you close your web browser and may be accessed every time you use our Site. We may use both session and persistent cookies. Please note that if you delete or choose not to accept cookies from us, you may not be able to use certain features of our Site.We may use certain third-party web analytics services to help us understand and analyze how visitors use the Site and to serve ads on our behalf. We and our partners and vendors may use first-party cookies or other first-party identifiers as well as third-party cookies or other third-party identifiers.To find out more about how these third-party analytics services manage the privacy of information in conjunction with delivering ads online, and how to opt out of information collection you can visit sites such as: youradchoices.com, aboutads.info/appchoices, or networkadvertising.org.For more information on how Google Analytics uses data collected through our site, visit: google.com/policies/privacy/partners/. To opt out of Google Analytics cookies, visit: google.com/settings/ads and tools.google.com/dlpage/gaoptout/. We may also use Oracle Marketing Cloud Services such as Eloqua to provide us with user Site activity information. Oracle offers users certain privacy choices, including an opt-out. For more information, see datacloudoptout.oracle.com/optout.Please note that this is not an exhaustive list of what may be used in the future and we do not control how other parties manage their opt-out processes. We have compiled and provided the above resources as a starting place for our visitors who are concerned with their online privacy. Your web browser may also have settings that allow you to transmit a “Do Not Track" signal when you visit various websites or use online services. However, you consent to potentially encountering third-party tracking technologies in connection with your use of the Site and accept that this Website Privacy Policy does not apply to the tracking technologies or practices of such third parties. In such cases, you must check the third-party websites to confirm how your information is collected and used. Children's InformationWe do not knowingly collect identifiable information from children under the age of 13 through the Site. If you are under 13, please do not give us any information that would allow us to identify you. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce Our Website Privacy Policy by instructing their children to never provide identifying information through any website without their permission. How We Use InformationWe may use your contact information, including your email address, to contact you for administrative purposes such as responding to your questions, thank you for a donation or providing you with information.We use information that we collect to operate, maintain, enhance, and provide all features of the Site.We may choose to serve ads on the Site. These ads may be delivered to users by our advertising partners, who may use cookies, web beacons or similar technologies to serve you advertisements tailored to interests you have shown by browsing on this and other sites you have visited, to determine whether you have seen a particular advertisement before and to avoid sending you duplicated advertisements. In doing so, the third-party ad network provider collects non-personal data such as your browser type, your operating system, web pages visited, time of visits, content viewed, ads viewed and other clickstream data. The use of third-party cookies, web beacons, and similar technologies by these third-party ad network providers is governed by each third party's specific privacy policy, not by Luminis Health's Website Privacy Policy. Please visit optout.networkadvertising.org/#!/ to learn more about the information collection practices and “opt-out" procedures of third-party ad networks we may use. How We Disclose InformationLuminis Health may work with business partners in making our Site available to you. Our policy is to require companies with whom we do business to support the same privacy policies we do. We will share information only as necessary for the third party to provide related services or assist us in providing the Site. We will never sell any of your personal information that you provide to us on this Site.To the extent permitted by applicable law, we may disclose your information if required to do so by law to comply with state and federal laws, in response to a court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies.We also reserve the right to disclose your information that we believe, in good faith, is appropriate or necessary to (i) take precautions against liability, (ii) protect ourselves or others from fraudulent, abusive, or unlawful uses or activity, (iii) investigate and defend ourselves against any third-party claims or allegations, (iv) protect the security or integrity of the Site, or (v) protect our property or other legal rights (including, but not limited to, enforcement of our agreements), or the rights, property, or safety of others.Information may be disclosed and otherwise transferred to an acquirer, successor, or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, or in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets, to the extent and in the way as prescribed by applicable law.Aggregate information is information that describes the habits, usage patterns and/or demographics of a user as a group but does not reveal the identity of particular users. We may use aggregated information within Luminis Health to understand the needs of individuals using the Site. Data SecurityLuminis Health uses appropriate physical, managerial, and technical safeguards that are designed to protect the confidentiality, integrity and security of personal data that we collect and maintain against accidental or unlawful loss, theft and misuse and unauthorized access, disclosure, alteration destruction, or any other type of unlawful processing. Unfortunately, no website, server or databases is completely secure. Luminis Health cannot guarantee that your information will not be disclosed, misused or lost by accident or by the unauthorized acts of others. Do Not TrackOur Site does not support Do Not Track requests at this time. Do Not Track (DNT) is a privacy preference that you can set in your web browser to indicate that you do not want certain information about your webpage visits collected across websites when you have not interacted with that service on the page. For all the details, including how to turn on Do Not Track, visit donottrack.us. Careers and Recruitment Job seekers, be vigilant against potential scams. Genuine offers from our health system will only come from @luminishealth.org email addresses or official phone lines. Our interview process will always include a face-to-face interview – whether virtual or in-person. Exercise caution if you receive notices via social media chats or other alternative forms of communication. Learn more about job scams on the FTC website. Changes to Our Website Privacy PolicyLuminis Health reserves the right to change this Website Privacy Policy, and when updated, the effective date of the new version will be at the top of this policy. ContactIf you have any questions, comments or requests regarding this Website Privacy Policy or our processing of your information, please contact us.0
- General Page - Tier 2We want to encourage you, as a patient at Luminis Health, to speak openly with your health care team, take part in your treatment choices, and promote your own safety by being well informed and involved in your care. Because we want you to be a partner in your care, we want you to know your rights as well as your responsibilities during your stay at our hospital. We invite you and your family to be active members of your care team. Descargar derechos de los pacientes de AAMC y aviso de no discriminación.YOU HAVE THE RIGHT TO: Receive considerate, respectful, and compassionate care. Receive safe care without neglect and abuse. Abuse includes verbal, mental, physical or sexual abuse. An exam and treatment for emergency medical conditions and labor. Be free from restraints and seclusion unless needed for safety. Know the names and jobs of the people taking care of you if staff safety is not a concern. Have respect shown for your personal values, beliefs, and wishes. Be called by your proper name and pronoun of choice in an environment that maintains your dignity. Be treated without discrimination based on race, color, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, physical or mental disability, religion, language, or your ability to pay. Have a family member or person of your choice and your personal doctor notified of your admission to the hospital. Receive a list of protective and advocacy services when needed. Ask for a cost estimate of your care if it does not slow down your care. Receive information in a way that you understand for free. This may include: Sign language and someone who speaks and understands your language Other formats like large print, braille, audio recordings, and computer files Vision, speech, hearing, and other temporary aids as needed Receive information from your doctor about your diagnosis, prognosis, test results, and outcomes of care. Access your medical records according to the Health Insurance Portability and Accountability Act (HIPAA). Be involved in decisions about your care including your discharge plan. You will be told of your discharge in a timely manner. Before your discharge, you will receive information about follow-up care. Be screened, assessed, and treated for pain. Refuse care. We are not responsible for any medical issues that occur if you refuse care. Let someone stay with you ( see our visitation policy). You may choose who may visit you. You may also change your mind about who may visit. Choose someone to make health care decisions for you if you cannot. Make or change an advance directive. We can give you information on advance directives. We can also help you complete an advance directive if you do not have one. Give written permission before receiving non-emergency care. We will tell you the benefits and risks of the care. We will advise you of options, along with benefits and risks if any. Agree or refuse to take part in medical research. Agreeing or refusing will not affect your care. Allow or refuse any images of you for reasons other than your care. Expect privacy and confidentiality in care discussions and treatments. You have the right to a copy of your medical records and to request changes to those records. You have the right to request who has seen your personal health information. Contact Medical Records for more information. Receive a copy of the HIPAA Notice of Privacy Practices. Discuss ethical issues with the Ethics Service. The operator or staff can call the Ethics Service for you. Receive spiritual services from Staff Chaplains or your own clergy by calling the operator or asking staff to assist you. File a complaint and have the complaint reviewed. Filing a complaint will not affect your care. Talk to your doctor, nurse, or department manager if you have a concern. You may also contact our Patient Relations team at 443-481-6890 or [email protected]. If your concern is not resolved to your liking, you may also contact: Maryland Department of Health Office of Health Care Quality 7120 Samuel Morse Drive, Second Floor Columbia, MD 21046 410-402-8015 or 877-402-8218 Maryland Department of Health website The Joint Commission The preferred method for submitting a complaint to the Joint Commission is online using the Joint Commission's safety event reporting form. Mail: Office of Quality and Patient Safety The Joint Commission One Renaissance Boulevard Oakbrook Terrace, Illinois 60181 The care you receive depends partially on you. Therefore, in addition to the Patient’s Rights, you have certain responsibilities. These responsibilities are presented to you in the spirit of mutual trust and respect. YOU ARE EXPECTED TO: Give complete and accurate information, including your full name, address, telephone number, date of birth, Social Security number, insurance carrier and employer when it is required. Provide the hospital or your doctor with a copy of your advance directive if you have one. Provide complete and accurate information about your health and medical history. This includes your current condition, past illnesses, hospital stays, medicines, vitamins, herbal products, and any other matters of your health, including perceived safety risks. Ask questions when you do not understand information or instructions. If you believe you cannot follow your treatment plan, you are responsible for telling your doctor. You are responsible for outcomes if you do not follow the care/treatment plan. Actively participate in your pain management plan and let your doctors and nurses know how well it’s working. Leave valuables at home. Bring only necessary items for your hospital stay. You are responsible for your own belongings. Treat all hospital staff, other patients, and visitors with courtesy and respect; follow all hospital rules and safety regulations; and be mindful of noise levels, privacy, and number of visitors. Threats will not be tolerated. Provide complete and accurate information about your health insurance coverage and pay your bills on time. Keep appointments, be on time, and call if you cannot keep your appointments. Not take pictures or record staff in any way without their permission. Most importantly, it’s your responsibility to inform us if you believe any of your rights have been or may be violated. You may do this at any time by calling our Patient Relations team at 443-481-6890 .0
- The Region's Leading Heart Care CenterLuminis Health offers award-winning cardiac care. Our heart specialists use advanced technology to diagnose and manage problems like heart valve disease to keep your heart healthy. Our patients have access to:A dedicated heart center. Our Zazulia Heart and Vascular Center is an inpatient unit for people with heart conditions. It features cardiac catheterization labs, a critical care unit and a cardiac rehabilitation center.Nationally recognized care. The American College of Cardiology recognizes Luminis Health for our commitment to hospital care for heart patients. We appear on the 2022 U.S. News & World Report list of “Best Hospitals."Heart treatments recognized by the American Heart Association. The American Heart Association recognizes us as one of only 25% of hospitals in the U.S. qualified to perform emergency cardiac catheterization.The latest technology for minimally invasive procedures. With advanced testing, we can detect and treat heart valve disease — often with minimally invasive procedures. That means small incisions, less pain and a quicker recovery for you.ConditionConditions/Services/Treatments PageA healthy heart beats with a steady rhythm to pump 2,000 gallons of blood through your body every day. We can identify the cause of an arrhythmia (irregular heartbeat) and treat it before it turns into something more serious.What Is Arrhythmia?Arrhythmia means there's a problem with the rate or rhythm of your heartbeat. Your heart might beat too fast or slow, or it might skip beats.Your body's electrical system regulates your heartbeat. But sometimes things like aging, high blood pressure or clogged arteries cause a short circuit in your electrical system. Some arrhythmias are harmless, but others may be life-threatening if your brain and organs don't get enough blood.Arrhythmias happen for many reasons. We can get to the root of the problem and fix it so an arrhythmia doesn't harm your heart or health.0
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