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EpicCare Link
EpicCare Link Questions & Help
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What is EpicCare Link? 

EpicCare Link is a free, web-based portal offering physicians secure access to their patients’ medical records, 24/7. Access includes: 

  • Patient demographics and visit information 

  • Lab results 

  • Diagnostic imaging results and PACS images 

  • Scanned/Imported documents 

  • Inpatient and outpatient record data from physicians using Epic Electronic Medical Record 

  • Notification of important patient events: test results, hospital admissions, discharges, and ER visits 

  • Convenient messaging between physicians 

New user request for EpicCare Link

New practices are required to fill out a Practice Agreement Form. The practice administrator is required to fill out a Site Administrator Form to request access to EpicCare Link. Please Navigate to and click “Request New Account". 

General Questions

EpicCare Link is a secure web application that provides access to information contained within Luminis Health’s EMR system. The system allows physicians and their staff the ability to review their patient’s health information that has a relationship with Luminis Health. This ensures compliance with state and federal regulations for the release of Protected Health Information (PHI). 

Users can have one of the three roles in EpicCare Link. 

  • Provider: Select this role if you are the physician provider in your practice. 

  • Site Administrator: Select this role if you are the office manager in your practice. 

  • Staff: Select this role if you are a staff in your practice. 

Once the user agreement is submitted, generally it takes 1-2 weeks to process the account upon which user’s account information will be e-mailed to the address specified in the User Agreement. 

Users requesting access to EpicCare Link will have to fill the User Agreement and User Provisioning form. 

Once the account request has been approved and processed, users will receive their username and password via e-mail. Please make sure to enter accurate e-mail address in the User Agreement form to ensure the receipt of your usernames and passwords. 

Call your physician relations representative to receive training on EpicCare Link. 

 Yes, users can download additional information such as user guides, quick reference material and other helpful document from the Documents section. 

Please call help desk at 443-481-5202 to reset your password. Users will have to provide their last four digits of SSN and mm-dd of their date of birth.

 No, EpicCare Link does not address specific Meaningful User criteria but it is a valuable tool for physician office practices and chart reviewers. 

Users can call 443-481-5000 and press option # 2 to schedule a Biopsy (CT guided, Ultrasound guided and Breast). 

Yes, users can print orders from EpicCare Link. From Order Review, select the order and click on View Order Report button. The print button is available on the upper right hand corner of the report. 

Physicians may not see some of their patients upon logging in the system first time since the patient relationship may not be established. Physicians may choose to add such patients using the First Access functionality via Patients List tab in the application. Please note that this functionality is available only to the physician/provider role. Site Admins and Staff users do not have access to this functionality. 

Open Internet Explorer and navigate to EpicCare Link website

Please access Password Reset document to view step by step guide to reset password that you have received.

EpicCare Link
EpicCare Link Questions & Help
Cancel Scheduled Order