At Luminis Health, we hold ourselves to the highest standards of care. You should hold us accountable, too. The experience you have with your health care system should be a good one. The best way for us to know how good your experience was is to ask.
What is Patient Experience?
The patient experience at Luminis Health is the sum of every interaction—shaped by our mission, vision, and RISE values—that fosters trust, dignity, and empowerment throughout a patient’s journey.
Mission: We deliver respectful, inclusive, service-driven care that adapts to meet the unique needs of the individuals who make up our communities.
Vision: To create a healthcare experience where every patient and family feels supported, cared for, and included.
Our Promise to You – Our Values in Action
Respect: We will give you and your loved ones our full attention, treat you with dignity, and ensure you feel like the most important person in the room.
Inclusion: We will listen to your concerns, respect your perspective, and include you in decisions about your care.
Service: We will work as a team to provide timely, compassionate care tailored to your unique needs. We will anticipate your needs and be here to help.
Excellence: We will continually seek ways to improve your care experience, strive to exceed your expectations, and always give our best to support your health and well-being.