ALERT: A cyber incident at Optum/Change Healthcare may delay Luminis Health bill processing. Watch for fraud and verify any concerning messages with your provider's office. We are working to minimize disruptions.

Patient Relations

Joint Commission Public Notice

Luminis Health's mission is to enhance the health status of the people we serve by providing patients with compassionate, high quality services that will help alleviate pain, preserve health and extend life. If you have concerns about patient care or safety in our hospital please contact the Patient Relations Office at 301-552-8118 for LHDCMC and 443-481-6890 for LHAAMC to discuss those concerns.

To ensure our mission Luminis Health regularly participates in a national accreditation process conducted by the Joint Commission on Accreditation for Healthcare (The Joint Commission). The Joint Commission will conduct unannounced accreditation surveys of Luminis Health to evaluate the organization's compliance with nationally established Joint Commission standards. The Joint Commission standards deal with organizational quality of care issues and the safety of the environment in which care is provided. If after working with the Patient Relations Office, you feel your care and safety issues have not been resolved, you may report patient safety concerns to The Joint Commission online or use the contact information below:

The Joint Commission Fax: 630-792-5636

Mail: Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181 
Joint Commission website

Patient Relations