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You've got MyChart questions

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Find the answers you likely need to the questions we’re asked most often.

MyChart is an online tool that provides secure access to your medical records, giving you the ability to:

  • Make a doctor’s appointment
  • Request a prescription refill
  • Send a message to your medical care team
  • View your health summary and test results
  • Pay your bill
  • Have a video visit

MyChart is a free service to our patients. The Luminis Health app, which houses our MyChart portal, is also available as a free download on iOS and Android.

To enroll in MyChart, contact one of the groups below to receive an activation code:

  • Online
    You can get an activation code when signing up online. We will request some information in order to grant you a MyChart account. Once submitted, it could take up to a week for processing and verification. Once approved, you will receive an email or letter with your activation code and instructions.
  • Luminis Health Diagnostic Imaging
    You can request an activation code when you get imaging tests. Use the code to log in and create your own user ID and password. Use our Find A Doc search tool to look up your doctor’s office.
  • Luminis Health Medical Group or participating practice
    You can enroll by requesting a MyChart activation code during an office visit with your doctor(s). Use the code to log in and create your own user ID and password. Use our Find A Doc search tool to look up your provider's office.
  • Hospital / Emergency Department / Ambulatory Surgery
    If you’re admitted to the hospital, you will be automatically enrolled in MyChart prior to discharge. If you have problems accessing the portal, call MyChart Support at 833-254-3600.

Your test results are typically available on MyChart within three days.

Some sensitive test results are not released through MyChart. Ask your doctor if you aren’t sure if your test results will be available through MyChart. 

Your MyChart information comes directly from your electronic medical record at your doctor’s office. Ask your physician to correct any inaccurate information at your next office visit — your health information is reviewed and updated in your electronic medical record each time. If you believe the error happened during a visit to the hospital, Emergency Department, or Ambulatory Surgery, please contact the Privacy Office at 443-481-4653 to request a form to submit an update to your medical record.

In most cases, you’ll receive an answer within two business days.

Yes, you can view the MyChart records of a family member or someone under your care using "proxy access." First, we must confirm that you have the legal right to access that information or that the patient consents for you to access the record. To do that, we ask that you complete a proxy authorization form. Proxy access is given in three tiers: children under 13teens aged 13-17, and adult-to-adult (for legal guardianship).

MyChart offers direct access to your personal health record, so it’s best to only communicate about your own health care. If you communicate about another person’s information, it won’t appear in the correct health record.

No. Due to the sensitive nature of medical information — and since any communication through your MyChart account becomes part of your medical record — each person must have their own MyChart account.

Use the ‘Forgot Password?’ link beneath the password field on the sign-in page to reset your password.

You can request a new MyChart activation code during an office visit to Luminis Health Medical Group, Luminis Health Diagnostic Imaging, or a participating practice. You may also ask your doctor to mail one to you. Use our Find A Doc search tool to look up your provider's office.

If you were admitted to the hospital, you can request a new activation code when you’re discharged. If you’ve recently been discharged and need a new code, call MyChart Support at 833-254-3600.

If you still have questions, email MyChart Administration.

  1. Log into MyChart.
  2. Navigate
  3. Edit the appropriate fields.

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal IDs, and passwords. Each person controls their own password, and the account cannot be accessed without it. MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional email, all MyChart messaging is done while you’re securely logged on to our website.

Read the Luminis Health Notice of Privacy Practices.

We aim to protect your privacy and the security of your information. If your keyboard remains idle for 15 minutes or more while you are logged into MyChart, you’ll be automatically logged out. We recommend you log out of MyChart if you need to leave your computer for even a short period of time.

If you enter your password incorrectly five or more times, you’ll be locked out of your MyChart account. To have the account re-activated, send an email to MyChart Administration or call MyChart Support at 833-254-3600.

You need access to a computer connected to the Internet and an up-to-date browser (such as Google Chrome, Mozilla, Firefox, Internet Explorer or Safari). The MyAMMC app, which houses MyChart, is also available as a free download from The App Store or Google Play for mobile devices such as a smart phone or tablet.

No, your access code is not your MyChart ID or password. You’ll use the access code only once to log into MyChart for the first time. The code will expire after you’ve used it or after 60 days. When you log into MyChart for the first time, you’ll be asked to create your own unique MyChart ID and password.

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