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LHDCMC Visitor Guidelines

We are adapting our Family Presence and Visitation Guidelines effective Tuesday, November 1, 2022.

Visitor hours are 8 am – 8pm

Intensive Care Unit (ICU) hours are 11 am – 3 pm  and 4 pm – 7 pm

No children under 12 years of age (exception: parent admitted for an extended period of time or end of life)

GUIDELINES:

  • Luminis Health Doctors Community Medical Center welcomes visitors for all patients, regardless of COVID-19 status.
    • LHDCMC reserves the right to limit visitation to one person per patient in areas where it is difficult to follow social distance guidelines:
      • Observation Units – Telemetry and 2 East
      • Any semi-private room
  • End of Life
    • Only two visitors in the Emergency Department
    • If the health care team deems the patient is at the end of life, the care team will contact the family.
      • End-of-life visitors may stay at the bedside until the patient has expired, 24/7.
      • An adult must be with minors under 18.

General guidelines for approved visitors

  • Visitors should be 12 years and older, unless the visit is for end of life. An adult must accompany minors under 18 years old. The adult cannot be the patient.

  • Visitors will not be allowed if showing symptoms of COVID-19.

  • Visitors must always wear masks – bandanas, scarves, and vented masks are not allowed and front desk will provide a mask, if needed.

  • Visitors must wash hands or use hand sanitizer upon entry to hospital and entry into and exit from patient rooms.

  • Support persons/Families of patients with active COVID-19 on isolation must be provided personal protective equipment (a hospital issued face surgical mask, gown, gloves) for the duration of their visit. Home masks should not be worn inside the room and must be changed before entering. Family members/support persons will be asked to step out of the room for procedures that increase risk of COVID-19 exposure (i.e. aerosol generating procedures)

  • Clergy of any denomination may visit a patient (COVID-19 positive or negative) at any time at the request of the patient.

  • Patients who are 21 years of age or under may have a parent or guardian with them.

  • Two support persons who serve as a surrogate decision maker, including power of attorney or court-appointed guardianship for a patient, and need to be physically present to engage in the decision making process is permitted 24 hours daily.

  • Hospital guests with an official governmental function may be present.

Guidelines by situation and unit

Adults:

  • Two family members/support persons

Pediatrics:

  • Two family members/support persons

Private Rooms:

  • No limit

Observation/Semi-Private Rooms:

  • Space permitting, clinical leaders have the right to limit visitation to one person per visitor in areas that social distancing may be a challenge.

  • Two family members/support persons

  • One family member/support person will be allowed in Pre-op area at a time. Family member/support person can switch places while the other family member(s) wait in the waiting room.
  • Once the patient goes to surgery, family member/support person may wait in the waiting room.
  • The family member/support person will receive a phone call when the patient is ready for discharge.
  • Within 45 minutes of arriving at PACU, one family member/support person may visit the patient in PACU (5-10 Minutes at the discretion of the nurse).

  • No family member/support person may be in patient’s room during an AGP but may enter 30 minutes after completion of the procedure.

  • Two family members/support persons may be present during visit.

  • A support person can be present with the patient 24/7.
  • A support person may provide personal, behavioral, and/or communication support not otherwise provided in the hospital setting.
  • A support person can include, but is not limited to, family members, personal care assistants and/or disability service providers.

Frequently asked questions

How can family and friends stay in touch with their loved ones and the health care team?

Hospital staff will reach out to a designated family member, as agreed to by the patient, to communicate about the patient’s condition. In addition, hospital staff will help you in communicating directly with the patient.

What if my loved one or I need health care for other illnesses or injury?

We will continue to serve and care for the needs of all patients. We are committed to providing essential health services and to caring for our community.

Resources

Additional requests will be determined on a case-by-case basis by the administrator on call. We appreciate your understanding during these extraordinary times. We are confident that together we will continue to deliver the highest quality of care.