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General Page - Tier 2
When you receive care at Luminis Health, you will receive separate bills for hospital, physician and imaging (radiology) services.
Do you have a bill from Luminis Health Imaging? Learn more about your bill. Pay securely through our online portal Luminis Health is introducing a new, secure online platform that will allow you to pay and manage your medical bills online. It's simple, clear, convenient and designed with your needs in mind. For your convenience, we offer different ways to pay online. You may have received an email, text and paper statement with a direct link to pay. You can pay your hospital and physician bills with pay.luminishealth.org. All methods allow you to pay your bills securely online. You can sign up to receive paperless bills, see a history of your payments, send billing questions directly to a customer service representative and more!
Pay Your Bill
Pay Your Bill
General Page - Tier 2
* PROVIDERS NOT COVERED BY FINANCIAL ASSISTANCE POLICY Unless otherwise specified, the Luminis Health Financial Assistance Policy does not apply to physicians or certain other medical providers who care for you while you are in the hospital. This includes emergency room doctors, anesthesiologists, radiologists, hospitalists, pathologists, and other providers. These doctors will bill you separately from the hospital bill. This policy does not create an obligation for the hospital to pay for the services of these physicians or other medical providers. The public may obtain a copy of this list by printing from the link below or contacting the LHAAMC or LHDCMC Financial Counseling office. Providers excluded from the Luminis Health Financial Assistance policy
Hospital bills can be confusing. We're here to help.We know that hospital bills can be confusing, overwhelming and unexpected. We are here to help you navigate the financial obligations.You may qualify for federal or state programs for financial assistance that cover some or all of your bill. We can help you apply for those programs. We also offer financial assistance directly through our hospitals if you meet certain federal poverty guidelines.Maryland State Uniform Financial Assistance ApplicationSolicitud Uniforme de Asistencia Financiera del Estado de MarylandFinancial Assistance Policy*Política de Asistencia Financiera*Luminis Health Financial Assistance BrochureFolleto de asistencia financiera de Luminis Health, Visit UsMonday and Wednesday, 8:30 am-4:30 pmLuminis Health Anne Arundel Medical CenterNorth Pavilion, Ambulatory Care2001 Medical Pkwy, Annapolis, MD 21401, Zero-Interest Patient Financing Luminis Health provides the ClearBalance® program, which is a patient-friendly payment option. The program is a zero-interest revolving credit account with flexible payment terms. Use the ClearBalance program to manage your out-of-pocket expenses, including deductibles and insurance copayments, for care at our health system. Call us for more information: 443-481-1401. ClearBalance® offers you peace-of-mind Zero-interest credit account for your services at Luminis Health No annual fees or prepayment penalties No credit check Combine all of your family's medical bills at Luminis Health into one monthly statement and one manageable monthly payment Easy to manage and view your account online at www.myclearbalance.com Revolving credit accounts are offered by Pathward®, N.A., member FDIC. ClearBalance is a registered service mark of CSI Financial Services, LLC, which provides certain account servicing functions for the bank.
Financial Assistance
Financial Assistance
General Page - Tier 1
Visitation
Visitation
Luminis Health – A Culture of Mutual CaringAt Luminis Health we provide the best care possible in a healing environment where we always treat each other with respect and dignity.With the reduction in community respiratory illness transmission, Luminis Health is updating its masking guidance. Effective Feb. 6, masking is optional for everyone at all Luminis Health locations.Support Persons: Please reschedule your visit if you are feeling unwell, especially if you are experiencing respiratory symptoms.As a patient- and family-centered organization, we will continue to review and update our visitation guidelines and practices as the situation changes. Learn more about our culture of mutual caring., Resources for patients and support persons.Additional requests will be determined on a case-by-case basis by the administrator on call. We appreciate your understanding during these extraordinary times. We are confident that together we will continue to deliver the highest quality of care.
General Page - Tier 2
Luminis Health Doctors Community Medical Center visitor hours are 8 am – 8pm.For the safety of children, no children under 12 years of age are allowed as visitors. Exceptions are allowed for children with a parent admitted for an extended period of time or end-of-life.Luminis Health Doctors Community Medical Center welcomes care partners and support persons for all patients.LHDCMC reserves the right to limit visitation to one care partner or support person per patient in areas where it is difficult to follow social distance guidelines:Observation Units – Telemetry and 2 EastAny semi-private room End of Life:Only two care partners in the Emergency DepartmentIf the health care team deems the patient is at the end of life, the care team will contact the family.End-of-life care partners may remain at the bedside until the patient has expired, 24/7.An adult must be with minors under 18.As a patient and family centered organization, we will continue to review and update our visitation guidelines and practices as the situation changes.Definitions:Care Partners – Any person(s) who plays a significant role in an individual’s life. This may include family or a person(s) not legally related to the individual. Family members include spouses, domestic partners, and significant others. Care partners may be individuals with a continued legal, genetic and/or emotional relationship as defined by the patient.Support Person – For patients with disabilities, support persons provide personal, behavioral and/or communication support not otherwise provided in a hospital setting. A support person may be appropriate for, but is not limited to, patients with intellectual, developmental, physical, or neurocognitive disabilities. A support person may include, but is not limited to a family member, personal care assistant and/or disability service provider.General guidelines for all approved care partners and/or support persons:Care partners should be 12 years and older, unless the visit is for the end of life. An adult must accompany minors under 18 years old. The adult cannot be the patient.Universal masking is no longer required in any Luminis Health facility. Luminis Health has shifted to optional masking for all staff, patients, and visitors. All care partners and support persons will be required to wash or sanitize their hands throughout their visit. Patients and visitors who prefer to wear a mask while in our facility may do so. Patients may also request that their care team wear masks.Caring for and protecting our patients, care partners, employees and the community is of the utmost importance. All care partners and support persons will be required to wash or sanitize their hands throughout their visit. Eating is permitted in patient rooms but not permitted in patient care areas or waiting areas.Clergy of any denomination may visit a patient (COVID-19 positive or negative) at any time at the request of the patient.Patients who are 21 years of age or under may have a parent or guardian with them.Support persons who serve as a surrogate decision maker, including power of attorney or court-appointed guardianship for a patient, and need to be physically present to engage in the decision making process is permitted 24 hours daily.Hospital guests with an official governmental function may be present.Confirmed or suspected COVID-19All care partners or support persons are welcome during designated visiting hours.The care partner or support person will be required to put on personal protective equipment (PPE), provided by the nursing team, which will include a gown, gloves, and a surgical mask. A member of the hospital care team will assist in PPE use., FAQs How can family and friends stay in touch with their loved ones and the health care team? Hospital staff will reach out to a designated care partner, as agreed to by the patient, to communicate about the patient’s condition. In addition, hospital staff will help you in communicating directly with the patient. What if my loved one or I need health care for other illnesses or injury? We will continue to serve and care for the needs of all patients. We are committed to providing essential health services and to caring for our community. Resources MD DOD and DOH Notice - Support Persons for Individuals with Disabilities MD DOD and DOH Notice - Support Persons for Individuals with Disabilities - Spanish MD DOD and DOH Notice Access to Support for Patients with Disabilities MD DOD and DOH Notice Access to Healthcare Facilities - Spanish Luminis Health Visitation Policy for Patients with Disabilities Luminis Health Visitation Policy for Patients with Disabilities - Spanish Additional requests will be determined on a case-by-case basis by the administrator on call. We appreciate your understanding during these extraordinary times. We are confident that together we will continue to deliver the highest quality of care.
Visitation-LHDCMC
LHDCMC Visitor Guidelines
General Page - Tier 2
When you receive care at Luminis Health, we will bill your health insurance for you. To do this, we will ask for a copy of your insurance card. It is important that you provide us complete and accurate information. Otherwise, you may be responsible for paying for your care in full. We accept most major insurance plans. If your plan requires authorization or referrals, we will help you get those. If you have questions about your coverage, please confirm with your insurance plan. We will also ask for your copayment or coinsurance at the time of service. If you do not have insurance coverage, or do not provide us your information, you will be responsible for paying for your care. If you need insurance coverage, please visit Maryland Health Connection.
Insurances Accepted
Insurances Accepted