ALERT: A cyber incident at Optum/Change Healthcare may delay Luminis Health bill processing. Watch for fraud and verify any concerning messages with your provider's office. We are working to minimize disruptions.

branding logo
How can we help?
See all results
Common Searches
Medical records
COVID-19
Careers
Labor & Delivery
Find
Providers
Locations
Services & Conditions
Common Searches
Medical records
COVID-19
Careers
Labor & Delivery
Find
Providers
Locations
Services & Conditions
See all results
SEARCH LUMINIS HEALTH
Contact Compliance
Compliance & Privacy Hotline
(833) LH-ETHIC
Fax
(443) 481-1324

Corporate Compliance & Privacy

Compliance (833) 543-8442

Luminis Health seeks to operate in accordance with the highest level of business and community ethics and in compliance with all applicable laws and regulations. Luminis Health is committed to preventing, detecting and correcting any unintentional or deliberate conduct that is inconsistent with these principles
 

Compliance and Privacy Reporting

Speak up and report any suspicious, illegal, or unethical behavior.

What Do I Report?

If you have experienced, witnessed, or suspect someone has acted contrary to our Code of Conduct, Policies or Procedures, or violated a law report your concerns.
 

EXAMPLES OF THINGS TO REPORT

Compliance
• Falsifying any Coding, Billing, or Patient Information
• Billing for Services, Prescriptions, Supplies, or Equipment not Needed or Supplied
• Soliciting or Accepting Gifts from Outside Sources
• Violating Conflict of Interest Standards
• Failing to Follow Regulatory Standards, Policies, or Code of Conduct

Privacy
• Unauthorized Access of Patient Records
• Unsecured Records Containing Patient Health Information
• Improper Disposal of Patient Records
• Lost or Stolen Devices
• Disclosing and/or Unauthorized Release of Patient Information without Authorization
• Identified Patient Information in Wrong Patient Record

 

 

Who Do I Tell?

Talk to your manager or supervisor

Talk to your manager
or supervisor
 

Call the Compliance & Privacy Hotline: 1-833-LH-ETHIC

Call the
Compliance & Privacy Hotline:
1-833-LH-ETHIC
 

The Luminis Health Compliance and Privacy Hotline

  • Confidential and anonymous
  • Available electronically or by phone 24 hours a day, 7 days a week
  • Reports are promptly investigated

Retaliation is prohibited against those who report compliance concerns in good faith.

 

 

Resources

Privacy Rights (HIPAA)
Notice of Privacy Practices
Privacy Rights (HIPAA)
Notice of Privacy Practices

 

Code of Conduct

Luminis Health is committed to providing the highest quality health care services in a lawful and ethical manner. This fundamental commitment finds expression in our Core Values. Luminis Health's commitment helps maintain the trust and respect of patients and the communities we serve. As a regional health care system, we value quality, compassion, trust, dedication, innovation, diversity and collaboration and we treat all patients, employees, physicians and visitors with dignity and respect. Luminis Health requires that all trustees, officers, employees, independent contractors, members of our medical staff, and agents (“colleagues") conduct their activities with Luminis Health in compliance with laws and regulations and in accordance with the principles of honesty, forthrightness, completeness and integrity.

 

The Luminis Health Compliance and Privacy Hotline
Speak up and report any suspicious, illegal, or unethical behavior.
Call 1 (833) LH-ETHIC
Contact Compliance
Compliance & Privacy Hotline
(833) LH-ETHIC
Fax
(443) 481-1324