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General Page - Tier 2
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General Page - Tier 2
Our Commitment Luminis Health will build a diverse supplier portfolio which embraces our values of respect, inclusion, service, and excellence (RISE). We will provide opportunities to businesses within our state and the communities we serve, and we will partner with suppliers who invest in robust JEDI policies and practices for their employees as well as their supplier base. We pursue these goals as a means to strengthen and empower our health system, business partners and the communities we serve. Our Guiding Principles We will address structural inequities and interrupt systemic inequity in our procurement policies and practices We will continually evaluate and improve our processes, policies and practices to create inclusive opportunities which increase our diverse supplier spend We will strive to eliminate bias in supplier selection processes We will act with a sense of urgency as we grow a diverse supplier portfolio We will proactively promote diverse businesses and job growth in our communities Doing Business with Luminis Health Luminis Health seeks to create mutually beneficial business relationships with diverse suppliers and vendors that are representative of and also strengthen the communities we serve. We are committed to building a diverse supplier portfolio which increases our spend with small, minority-owned, women-owned, disadvantaged/disabled, veteran owned and LGBTQIA+ business enterprises. The primary goal of our Luminis Health supplier diversity program is to provide opportunities to diverse suppliers that satisfy our procurement and contractual standards. We understand it can be difficult to know how to conduct business with our health system. We encourage you to email our Supply Chain Team at [email protected] , they will be able to make the appropriate connections within our organization. We welcome the opportunity to build strong, productive relationships with high-quality diverse businesses in our communities. Seeking Contracting Opportunities? About Job Order Contracting with Luminis Health Gordian Job Order Contracting Presentation | Find bid opportunities by creating a new account PASSport 2.0 New User Registration
Supplier Diversity Program
Supplier Diversity Program
General Page - Tier 1
COVID
COVID-19
We’re learning more about this virus every day, and it will continue to impact the way we deliver care. Stay safe and informed.
General Page - Tier 2
If you have additional questions about LHDCMC volunteering , please email Valerie Nicholas, Volunteer Coordinator, at [email protected] [email protected] . If you have additional questions about LHAAMC volunteering , please email Sarah Viscardi, Volunteer Coordinator, at [email protected] [email protected] .
About the Student Volunteer ProgramLuminis Health proudly offers a student volunteer program in various departments throughout our hospitals. Students with an interest in medicine, physical therapy, business, finance, retail, marketing, fashion, merchandising, event planning, philanthropy, technology, customer service and more should submit an application. Applications are accepted for the fall, spring and summer semesters. RequirementsMust be 16 years of age or older by the start of the semesterAble to commit to at least three hours per week of volunteering in an assigned placement for an entire semester (fall, spring or summer)Available to attend required orientationProvide documentation of required immunizations, including, but not limited to COVID-19, MMR, varicella, hepatitis B, Tdap, flu (current year), and tuberculosis screenFriendly, compassionate, attentive and willing to learnSubmit completed application by the semester due date (including unofficial transcript for all students and two letters of recommendation for high school students)
Volunteer- Student Volunteers
Student Volunteers
General Page - Tier 2
How to Look Up Patient Experience and Other Quality Data Various third-party groups report on patient experience and other data related to hospital quality. Below, you'll find some of the most common quality measures we track., Related Patient Experience Resources
At Luminis Health, we hold ourselves to the highest standards of care. You should hold us accountable, too. The experience you have with your health care system should be a good one. The best way for us to know how good your experience was is to ask.What is Patient Experience?The patient experience at Luminis Health is the sum of every interaction—shaped by our mission, vision, and RISE values—that fosters trust, dignity, and empowerment throughout a patient’s journey.Mission: We deliver respectful, inclusive, service-driven care that adapts to meet the unique needs of the individuals who make up our communities.Vision: To create a healthcare experience where every patient and family feels supported, cared for, and included.Our Promise to You – Our Values in ActionRespect: We will give you and your loved ones our full attention, treat you with dignity, and ensure you feel like the most important person in the room.Inclusion: We will listen to your concerns, respect your perspective, and include you in decisions about your care.Service: We will work as a team to provide timely, compassionate care tailored to your unique needs. We will anticipate your needs and be here to help.Excellence: We will continually seek ways to improve your care experience, strive to exceed your expectations, and always give our best to support your health and well-being., What to Know About Patient SafetySafety is our priority and we've embedded it in our culture. Everyone has a role in making health care safe. We encourage you, the patient, to be an active, involved and informed member of your health care team.Here are some ways to do that:Speak up if you have questions or concerns and, if you don't understand, ask again. It's your body and you have a right to know.Pay attention to the care you are receiving. Make sure you're getting the right treatments and medications from the right health care professionals.Educate yourself about your diagnosis, the medical tests you are undergoing, and your treatment plan.Ask a trusted family member or friend to be your advocate.Know what medications you take and why you take them. Medication errors are the most common health care mistakes.Use a hospital, clinic, surgery center or another type of health care organization that has undergone on-site evaluation against established quality and safety standards, such as that provided by The Joint Commission.Participate in all decisions about your treatment. You are the center of the health care team.If you have concerns about patient care or safety in one of our hospitals, contact our patient relations office at (443) 481-6890 for AAMC and (301) 552-0899 for DCMC.
Quality & Patient Experience
Quality - Patient Experience & Safety