- General Page - Tier 2How to Look Up Patient Experience and Other Quality Data Various third-party groups report on patient experience and other data related to hospital quality. Below, you'll find some of the most common quality measures we track., Related Patient Experience ResourcesAt Luminis Health, we hold ourselves to the highest standards of care. You should hold us accountable, too. The experience you have with your health care system should be a good one. The best way for us to know how good your experience was is to ask.What is Patient Experience?The patient experience at Luminis Health is the sum of every interaction—shaped by our mission, vision, and RISE values—that fosters trust, dignity, and empowerment throughout a patient’s journey.Mission: We deliver respectful, inclusive, service-driven care that adapts to meet the unique needs of the individuals who make up our communities.Vision: To create a healthcare experience where every patient and family feels supported, cared for, and included.Our Promise to You – Our Values in ActionRespect: We will give you and your loved ones our full attention, treat you with dignity, and ensure you feel like the most important person in the room.Inclusion: We will listen to your concerns, respect your perspective, and include you in decisions about your care.Service: We will work as a team to provide timely, compassionate care tailored to your unique needs. We will anticipate your needs and be here to help.Excellence: We will continually seek ways to improve your care experience, strive to exceed your expectations, and always give our best to support your health and well-being., What to Know About Patient SafetySafety is our priority and we've embedded it in our culture. Everyone has a role in making health care safe. We encourage you, the patient, to be an active, involved and informed member of your health care team.Here are some ways to do that:Speak up if you have questions or concerns and, if you don't understand, ask again. It's your body and you have a right to know.Pay attention to the care you are receiving. Make sure you're getting the right treatments and medications from the right health care professionals.Educate yourself about your diagnosis, the medical tests you are undergoing, and your treatment plan.Ask a trusted family member or friend to be your advocate.Know what medications you take and why you take them. Medication errors are the most common health care mistakes.Use a hospital, clinic, surgery center or another type of health care organization that has undergone on-site evaluation against established quality and safety standards, such as that provided by The Joint Commission.Participate in all decisions about your treatment. You are the center of the health care team.If you have concerns about patient care or safety in one of our hospitals, contact our patient relations office at (443) 481-6890 for AAMC and (301) 552-0899 for DCMC.
- General Page - Tier 2If you received treatment at one of our hospitals or practices, you may need copies of your medical records. You have the right to review and receive a copy of your medical records.The Health Insurance Portability and Accountability Act (HIPAA) includes federal laws to protect the privacy of your health information. Notice of Privacy Practices / Notificación de Prácticas de Privacidad About HIPAA
- General Page - Tier 2See which opportunity to help best fits you!You can make a difference in people's lives.Every year, hundreds of volunteers help Luminis Health brighten people's days and build up the health of their communities.They guide anxious patients and visitors within the hospital, help clinical staff meet patients' needs, put the fun in fundraising and much more.Our volunteers find joy and purpose in giving back to their communities, meeting friends and being there for patients in challenging times. As a way to say thank you, we offer career experience, training, free parking and more. Offerings vary by location and unit.We do our best to match volunteers' interests and goals with our volunteer opportunities. Love animals? You'd enjoy bringing our therapy dogs to visit worried kids in our hospital. Looking for experience for a health care training program or job? Your experience stocking medical supplies and organizing patients' medical charts will look great on your resumé.You can volunteer when you want, where you want and as often as you want. Whether you're with us a few times a week or a couple of times a month, we'll be glad to have you on our team! We welcome volunteers at either of our two main hospital campuses. We also welcome volunteers at our community events throughout Anne Arundel and Prince George's counties.
- General Page - Tier 2Breast Surgical Oncology Fellowship program at Luminis Health Anne Arundel Medical Center (LHAAMC) gives you the expertise and opportunities you need to advance your career in the specialized field of breast surgery. Our breast specialists perform more than 7,000 clinical encounters and care for over 600 patients with breast cancer. As a fellow in this program, you will have the opportunity to perform more than 400 surgical procedures including nipple-sparing, skin-sparing, and aesthetically flat closure mastectomies, ultrasound- and image-guided biopsies, image-guided partial mastectomies, and reconstructive surgery assists. In clinic, you will be able to care for a broad range of patients faced with breast conditions both benign and malignant. In the Breast Surgical Oncology Fellowship program, our approach to teaching is no different than our approach to patient care: kind and supportive. We train our fellows to be leaders in breast surgical care, advocate for patients and work at the forefront of breast disease research. Goals As a fellow in our Breast Surgical Oncology Fellowship program you will have the ability to: Provide superb and compassionate clinical care Foster a lifelong commitment to innovation and breast disease research Direct and understand the many facets and multidisciplinary aspects of a Breast Center Provide leadership for colleagues, Breast Center teams, government agencies, and insurance companies to improve breast disease care Advocate for your patients Articulate research, clinical and patient information in a collaborative and carefully planned manner Meghan Milburn, MD, FACSProgram Director, Breast Surgical Oncology Fellowship
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