- General Page - Tier 2Learn more about becoming a Patient Family Advisor at AAMC and DCMC.Commitment to patient- and family-centered careTo give you the best health care experience possible, it only makes sense that we involve you and your family members in the decision-making process. At Luminis Health, we value your opinion. That's why our Patient and Family Advisors program allows patients, family members and community members to give input on our policies, programs and practices.These advisors work with our health care providers to support our patient- and family-centered care approach. Whether you've been our patient or want to help for other reasons, we invite you to be part of our team., What kind of projects are advisors involved with?Every year, dedicated Patient and Family Advisors put in hundreds of hours, working shoulder to shoulder with Luminis Health employees to advance the understanding and practice of patient and family-centered care., Share your experience and help us improveAdvisors directly influence our policies, programs and practices. This role allows people just like you to help us deliver the best health care experience possible.As an advisor, you'll go through orientation and receive mentoring from a Luminis Health employee.Would you make a good patient & family advisor?You don't need special experience, qualifications or expertise to be a patient and family advisor, but we do look for individuals who:Are passionate about improving the health care experience.Can see beyond their own care experiences.Communicate effectively.Listen well.Respect diversity and differing opinions.Share insights and experiences in productive ways.
- General Page - Tier 2Virtual Urgent Care With CareConnectNow Need care for a minor medical concern today? Now you can connect with a Luminis Health medical provider on your mobile device from anywhere in the state — even the comfort of your home — with Luminis Health CareConnectNow. CareConnectNow offers trusted, easy-access medical care for things like: COVID screenings. Cough, cold or sore throat. Fever or flu. Seasonal allergies. Eye problems, such as pink eye. Nausea, vomiting or diarrhea. Headaches or migraines. Sinus problems. Vertigo. Acid reflux. Skin rashes and infections. Insect bites or poison ivy. Constipation. Shingles. Urinary tract infections (UTIs). CareConnectNow is available for ages 13 and up on weekdays from 8 am–9 pm and weekends from 9 am–4 pm. You must be in Maryland at the time of service. Schedule a virtual visit now or call us on your smartphone at 443-951-4270. Seek Emergency Care When Needed Don't use CareConnectNow if you're experiencing: Difficulty breathing or shortness of breath Chest pain or discomfort Dizziness, confusion, severe or persistent vomiting If you are having a medical emergency, call 911 or visit your nearest emergency room.
- General Page - Tier 2How can I report my concern? If you find yourself in an ethical dilemma or suspect inappropriate or illegal conduct, report your concern using any method below: Talk to your manager or supervisor Talk to your manager or higher-level leader Call the compliance and privacy hotline Call the Compliance & Privacy Hotline: 1-833-LH-ETHIC Call the Ethics & Compliance Line: Call the compliance and privacy hotline 1-833-LH-ETHIC Submit a confidential report Submit a Confidential Report online Submit a Confidential Report online , Ethics & Compliance Line Highlights Report confidentially and anonymously Available by phone or electronically 24 hours a day, 7 days a week Reports are promptly investigated Retaliation is prohibited against those who report concerns in good faith. , ResourcesEthics & Compliance LineLuminis Health is committed to upholding the highest standards of business and community ethics while ensuring compliance with all applicable laws and regulations. We strive to prevent, detect, and correct any conduct—whether unintentional or deliberate—that is inconsistent with these principles. Maintaining ethical conduct and compliance is a shared responsibility of all Luminis Health personnel.
- General Page - Tier 2Your privacy is important and it's helpful to understand your privacy rights as a patient. The Health Insurance Portability and Accountability Act (HIPAA) requires your doctor to give you the Notice of Privacy Practices and make an effort to get your signature to acknowledge you received it. If you don't want anyone to know you're in the hospital, you must ask a staff member to delete your name from the hospital directory. HIPAA allows your doctor to share your health information with: Family members, friends or other persons who answer your phone, even when you aren't present. If you don't want to receive phone calls at home, you have the right to request an alternative communication method. Another doctor, if there is reason to believe you will receive care from him/her. Your family or other persons if he/she can reasonably infer, based on professional judgment, that you do not object. Your spouse, family members, friends or other persons you identify, only when the information is directly relevant to their role in your health. For more information about HIPAA, visit www.hhs.gov.
- General Page - Tier 2Luminis Health's mission is to enhance the health status of the people we serve by providing patients with compassionate, high quality services that will help alleviate pain, preserve health and extend life. If you have concerns about patient care or safety in our hospital please contact the Patient Relations Office at 301-552-8118 for LHDCMC and 443-481-6890 for LHAAMC to discuss those concerns.To ensure our mission Luminis Health regularly participates in a national accreditation process conducted by the Joint Commission on Accreditation for Healthcare (The Joint Commission). The Joint Commission will conduct unannounced accreditation surveys of Luminis Health to evaluate the organization's compliance with nationally established Joint Commission standards. The Joint Commission standards deal with organizational quality of care issues and the safety of the environment in which care is provided. If after working with the Patient Relations Office, you feel your care and safety issues have not been resolved, you may report patient safety concerns to The Joint Commission online or use the contact information below:The Joint Commission Fax: 630-792-5636Mail: Office of Quality and Patient SafetyThe Joint CommissionOne Renaissance BoulevardOakbrook Terrace, Illinois 60181 Joint Commission website
How can we help?
Common Searches
Common Searches
Log in with MyChart
Access personalized site features & view your health records.
Learn more about MyChartDon’t have a MyChart account?
Your Account
View your Dashboard
Messages
Billing Summary
Find Care
Schedule Appointment
My Care Team
My Record
Appointments
Medications
Insurance Summary
Log in with MyChart
Access personalized site features & view your health records.
Learn more about MyChartDon’t have a MyChart account?