Luminis Health complies with applicable Federal civil rights laws and does not discriminate on the basis of age, race, color, creed, ethnicity, religion, national origin, marital status, sex, sexual orientation, gender identity or expression (LGBTQ), physical or mental disability, veteran or military status, ability to pay or any other basis prohibited by federal, state, or local law.
Luminis Health:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact Patient Relations at 443-481-6890 during business and the Hospital Administrative Coordinator at 443-481-5909 (LHAAMC) or 240-965-8445 (LHDCMC) during nonbusiness hours.
Any member of your care team may also assist with obtaining appropriate services.
If you believe that Luminis Health has failed to provide these services or discriminated in another way on the basis of age, race, color, creed, ethnicity, religion, national origin, marital status, sex, sexual orientation, gender identity or expression (LGBTQ), disability, veteran or military status, or any other basis prohibited by federal, state, or local law, you can file a grievance with:
Patient Relations Department 2001 Medical Parkway, Annapolis, MD 21401 (LHAAMC) and 8118 Good Luck Road, Lanham MD 20706 (LHDCMC)
Phone: 443-481-6890
Fax: 443-481-1334
Email: [email protected]
You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, the Patient Advocate staff is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, or by mail or phone at:
U.S. Department of Health and Human Services 200 Independence Ave., SW Room 509F, HHH Building Washington, DC 20201 800-368-1019 PHONE 800-537-7697 TDD Complaint forms are available at HHS.gov/OCR/Office/File/Index.html