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Nondiscrimination and Accessibility Statements

Luminis Health complies with applicable Federal civil rights laws and does not discriminate on the basis of age, race, color, creed, ethnicity, religion, national origin, marital status, sex, sexual orientation, gender identity or expression (LGBTQ), physical or mental disability, veteran or military status, ability to pay or any other basis prohibited by federal, state, or local law.

Luminis Health:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact Patient Relations at 443-481-6890 during business and the Hospital Administrative Coordinator at 443-481-5909 (LHAAMC) or 240-965-8445 (LHDCMC) during nonbusiness hours.

Any member of your care team may also assist with obtaining appropriate services.

If you believe that Luminis Health has failed to provide these services or discriminated in another way on the basis of age, race, color, creed, ethnicity, religion, national origin, marital status, sex, sexual orientation, gender identity or expression (LGBTQ), disability, veteran or military status, or any other basis prohibited by federal, state, or local law, you can file a grievance with:

Patient Relations Department 2001 Medical Parkway, Annapolis, MD 21401 (LHAAMC) and 8118 Good Luck Road, Lanham MD 20706 (LHDCMC)
Phone: 443-481-6890
Fax: 443-481-1334
Email: [email protected]

You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, the Patient Relations staff is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, or by mail or phone at:

U.S. Department of Health and Human Services 200 Independence Ave., SW Room 509F, HHH Building Washington, DC 20201 800-368-1019 PHONE 800-537-7697 TDD Complaint forms are available at HHS.gov/OCR/Office/File/Index.html

Language assistance services are provided in the following:

Amharic
ማስታወሻ: የሚናገሩት ቋንቋ ኣማርኛ ከሆነ የትርጉም እርዳታ ድርጅቶች፣ በነጻ ሊያግዝዎት ተዘጋጀተዋል፡ ወደ ሚከተለው ቁጥር ይደውሉ LHAAMC Patient Relations 443-481-6890. 

Arabic
Patient Relations 443-481-6890. 443-481- ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم 6890

Bassa
Dè ɖɛ nìà kɛ dyéɖé gbo: Ɔ jǔ ké m̀ [Ɓàsɔ́ɔ̀-wùɖù-po-nyɔ̀] jǔ ní, nìí, à wuɖu kà kò ɖò po-poɔ̀ ɓɛ́ìn m̀ gbo kpáa. Ɖá Patient Relations 443-481-6890.

Chinese
注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 Patient Relations 443-481-6890.

Farsi
توجه: اگر به زبان فارسی گفتگو می کنید، تسهیلات زبانی بصورت رایگان برای شما
.تماس بگیرید Patient Relations 443-481-6890.

French
ATTENTION: Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le Patient Relations 443-481-6890.

Gujarati
સુચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો LHAAMC Patient Relations 443-481-6890. LHDCMC Patient Relations 301-552-0899.

Hatian-Creole
ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele Patient Relations 443-481-6890.

Ibo
Ige nti: O buru na asu Ibo asusu, enyemaka diri gi site na call Patient Relations 443-481-6890.

Korean
주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. Patient Relations 443-481-6890.

Portuguese
ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para Patient Relations 443-481-6890.

Russian
ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните Patient Relations 443-481-6890.

Spanish
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al Patient Relations 443-481-6890.

Swahili
KUMBUKA: Ikiwa unazungumza Kiswahili, unaweza kupata, huduma za lugha, bila malipo. Piga simuPatient Relations 443-481-6890.

Tagalog
PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa Patient Relations 443-481-6890.

Urdu
خبردار: اگر آپ اردو بولتے ہیں، تو آپ کو زبان کی مدد کی خدمات مفت میں دستیاب ہیں ۔ کال
Patient Relations 443-481-6890.

Vietnamese
CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọ i số Patient Relations 443-481-6890.

Yoruba
AKIYESI: Ti o ba nso ede Yoruba ofe ni iranlowo lori ede wa fun yin o. E pe ero ibanisoro yi Patient Relations 443-481-6890.