Our experienced and compassionate care team asks you the basics, like your name, birth date, medical history and the reason for your visit. Then we take your vital signs and decide on the next step.
We use a process called "triage" to carefully prioritize patients.
- Triage is not a first-come, first-served system. Instead, patients with the most urgent needs come first.
- Critical patients are those with time-sensitive or life-threatening conditions.
- This means that someone who arrives after you may receive care before you.
- Triage makes a lifesaving difference if you're experiencing a serious emergency, like a heart attack or stroke.
If you must wait, we do everything in our power to make you comfortable and relieve your pain.
Gather important information in advance
Keep an information card in your wallet or purse to help ease your mind and streamline your ER check-in. Be sure it includes:
- A list of your medications and any drug allergies.
- The name and number of your primary care physician.
- Your advanced directives, like powers of attorney and the name of your health care proxy.
Some mobile phones offer a Medical ID feature for storing this information, and your care team can access it even if your phone is locked. This is especially helpful if you're unable to talk when you arrive.